Privacy Policy
Your privacy is important to us
Last updated: December 21, 2025
Introduction
Our Story ("we," "our," or "us") is committed to protecting the privacy of our users, especially children and their families. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
We comply with the Children's Online Privacy Protection Act (COPPA) and other applicable privacy laws to ensure the safety and privacy of children using our app.
Information We Collect
Account Information
When you create an account, we collect:
- Email address
- Authentication credentials (securely hashed)
- Account preferences
Child Profile Information
To personalize stories, we collect:
- Child's first name (used only in stories)
- Child's age (to ensure age-appropriate content)
- Avatar selection and preferences
- Favorite themes and characters
Generated Content
We store:
- Stories created for your child
- Story preferences and history
- Generated illustrations
Usage Information
We automatically collect:
- Device information (type, operating system)
- App usage statistics
- Error logs for troubleshooting
How We Use Your Information
We use the collected information to:
- Generate personalized stories for your children
- Maintain and improve our services
- Provide customer support
- Process in-app purchases
- Send important service notifications
- Ensure the safety and appropriateness of content
Data Storage and Security
We use industry-standard security measures to protect your data:
- All data is encrypted in transit (HTTPS/TLS)
- Data is stored on secure cloud servers (Google Cloud Platform)
- Access to data is strictly controlled and monitored
- We regularly review and update our security practices
Children's Privacy (COPPA Compliance)
We take children's privacy very seriously:
- We do not collect personal information from children without parental consent
- Parents maintain full control over their children's profiles
- We do not display targeted advertising to children
- We do not share children's data with third parties for marketing
- Parents can request deletion of their child's data at any time
Data Sharing
We do not sell your personal information. We may share data only:
- With AI service providers to generate stories (anonymized where possible)
- With payment processors for in-app purchases
- When required by law or to protect rights and safety
- With your explicit consent
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your account and associated data
- Export your data
- Opt out of non-essential communications
Data Retention
We retain your data for as long as your account is active. Upon account deletion, we will delete your personal data within 30 days, except where retention is required by law or for legitimate business purposes.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes through the app or via email. Your continued use of the app after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
privacy@ourstory.app